In most states the answer is no. You can purchase more minutes if you want additional minutes at any time. However, you are not required to buy additional airtime to keep your LIFELINE phone active.

You are never required to pay a deposit.

You are never required to sign a contract.

We do not run credit checks.

No. LIFELINE is a Federal government benefit program that offers a discount from your monthly phone service. LIFELINE service is available for only one line per household; a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. Households are not permitted to receive benefits from multiple providers and you may not receive multiple LIFELINE discounts. You may apply your LIFELINE discount to either one landline or one wireless number, but you cannot have the discount on both.

We are not responsible for wireless phones that are undelivered, lost, or stolen after the unit has been delivered to your mailbox. You must be prepared to receive the package containing your handset 5 days after enrolling for service.

No. International calling is not allowed on any TerraCom Wireless plan available. International dialing is blocked, but, there are no guarantees that all international calling can be blocked if a subscriber attempts an international call. If a subscriber completes an international call your account will be blocked from making any additional calls for the remainder of the billing cycle except for emergency calls where available. Subscribers may buy additional airtime during this period while their account has been suspended for placing international calls. TerraCom Wireless strictly prohibits international calling.

You can call anywhere in the United States and Puerto Rico. Only airtime charges apply. International calls are strictly prohibited.

No. International calling is not allowed on any TerraCom Wireless plan available. International dialing is blocked, but, there are no guarantees that all international calling can be blocked if a subscriber attempts an international call. If a subscriber completes an international call your account will be blocked from making any additional calls for the remainder of the billing cycle except for emergency calls where available. Subscribers may buy additional airtime during this period while their account has been suspended for placing international calls. TerraCom Wireless strictly prohibits international calling.

International calling is not available on TerraCom Wireless.

Phones come ready for activation so when you purchase a phone, make your first call, and select "English or Spanish", your phone is then activated and ready for immediate use.

Yes you can. Call customer support at 1-888-716-8880.

Make a call. Select a language preference. Your phone is now active. In the event that does not work, Call 1-888-716-8880.

There are 3 ways to top up your TerraCom Wireless phone: Go to your nearest TerraCom retailer and purchase a TerraCom Wireless PIN, Add airtime on the TerraCom Wireless website, or call customer care at 1-888-716-8880. If you call us, you will need a credit card.

That depends on the plan purchased. Call customer support at 1-888-716-8880.

Most plans deduct 1 minute per message for both incoming or outgoing text messages from your balance. Text messages that exceed a certain number of characters may be assessed as more than one message. See your plan specifications for specific details.

No.

If you represent an agency submitting a complaint on behalf of a customer, you can email the complaint to the following email address:.