TerraCom Wireless Terms and Conditions of Service 

  

General Terms and Conditions

TerraCom Wireless is a service brought to you by TerraCom, Inc. TerraCom Wireless provides both non-lifeline and lifeline assisted wireless services. The lifeline assistance program is supported by the federal Universal Service Fund program and is administered by the Universal Service Administrative Company. These terms and conditions of service apply to TerraCom Wireless services and wireless phones activated on TerraCom Wireless services. Please read these terms carefully as these terms and conditions of service become effective by activating or using a TerraCom Wireless phone and is a legally binding agreement between you and TerraCom Wireless. These terms and conditions of service contain important information about your consumer rights. TerraCom Wireless reserves the right to change or modify the terms and conditions of service at any time and at its sole discretion. Changes made to the Terms and Conditions of Service will become effective at the time the change is posted on the TerraCom Website at www.terracomwireless.com. Please check this website often for updates to the terms and conditions of service.

 The TerraCom Wireless Terms and Conditions of Service, contained herein, supersede all oral or written communications and understandings between you and TerraCom, Inc., with respect to products and services provided to you and the terms under which they are offered to you by TerraCom. The surviving sections of this Terms and Conditions of Service shall continue to be valid and enforceable in the event that any part of these Terms and Conditions of Service is declared invalid, not applicable, or becomes unenforceable. There are no provisions of these Terms and Conditions of Service that provide any person or any entity that is not a party to these Terms and Conditions of Service with any remedy, liability, claim, reimbursement, or any cause of action, or that creates any other third-party beneficiary rights. Any legal dispute, unless otherwise specified herein, shall be subject to the exclusive jurisdiction of the federal or state courts located within the State of New York. This excludes customers who are residents of the state of California.

TerraCom reserves the right to suspend or terminate any subscriber’s access to TerraCom Wireless services or to the TerraCom Wireless website or affiliated websites, at any time, should we determine in our sole discretion that a subscriber has violated any of these Terms and Conditions of Service or any other policy of TerraCom, its affiliates, or for any other reason at the sole discretion of TerraCom.

 

TerraCom Wireless Services

TerraCom Wireless service is provided at the company's discretion. TerraCom Wireless (TerraCom, Inc.) may change pricing or the company's Terms and Conditions of Service, from time to time, without notice. Unless expressly prohibited by law, TerraCom Wireless reserves the right to modify or cancel a subscriber's service, an account, or take corrective action at any time and for any reason, including, but not limited to, your violation of any provision of these Terms and Conditions of Service. Check the TerraCom Wireless website, www.terracomwireless.com, for the most recent pricing and changes to the Terms and Conditions of Service. A subscriber's right to use TerraCom service is subject to TerraCom business practices, policies, procedures, rates and these Terms and Conditions of Service. TerraCom Wireless may change the Terms and Conditions of Service at any time. TerraCom Wireless will notify subscribers of any change to the Terms and Conditions of Service that are determined to be materially averse to a subscriber’s service 30 days in advance of the change. If the subscriber does not terminate service within 30 days of receiving this notice of a change in the Terms and Conditions of Service, the subscriber agrees to accept any such changes.

TerraCom, Inc. provides TerraCom Wireless mobile telecommunications services using the geographic areas covered by both the T-Mobile and AT&T.  Local phone numbers may not be available in all areas. Subscribers do not have the ability use TerraCom Wireless service with any other wireless phone, device, or on another network. Subscribers may also not use a TerraCom Wireless handset with any other service or network. Airtime may be used for domestic calling from the United States and for other services as provided in these Terms and Conditions of Service. TerraCom Wireless service is for personal use only and may not be used in a manner that interferes with another TerraCom Wireless customer's use of service. TerraCom Wireless has determined that ability to provide good service to subscribers may be impaired when customers place abnormally high numbers of calls, sends or receives unusually high numbers of messages, or repeatedly place calls of unusually long duration, relative to typical usage by other TerraCom Wireless customers on similar service plans. Such non-typical usage suggests that a wireless phone is being used other than for personal use and is in violation of these Terms and Conditions of Service. TerraCom Wireless services are provided solely for live dialogue between two individuals. TerraCom Wireless services may not be used for any type of monitoring services, any commercial or bulk data transmissions, or other non-personal related connections that do not consist of uninterrupted live dialogue or communications between two individuals. A TerraCom Wireless subscriber account may be terminated, without notice, if a subscriber's usage is determined to be used in violation of the Terms and Conditions of Service for non-personal use, pager service, voicemail retrieval service, or other uses deemed inappropriate.

TerraCom Wireless services use radio transmissions and are therefore affected by limitations. Coverage is not available everywhere. Quality of service may be affected by conditions beyond TerraCom Wireless control, including atmospheric, geographical, or topographical conditions. Service may also be affected by damage to wireless handsets. TerraCom Wireless does not guarantee, or warrant, that service will be available at any specific time or geographical location, or that service will be provided without possible interruption. You should therefore never solely rely on your wireless phone for emergency calls, such as to 911. TerraCom Wireless customers have access to dial 911 in an emergency. However, occasionally a subscriber may attempt to call 911 in an area where there is no wireless coverage. If there is no wireless coverage, a subscriber's call to 911 may not go through and the subscriber should dial 911 from the nearest landline phone.

By applying or activating service with TerraCom Wireless, a subscriber agrees not to use TerraCom Wireless services in any way that is illegal, abusive, or fraudulent. This will be determined by TerraCom Wireless in its sole discretion. You may also not alter any of the software or hardware on your TerraCom Wireless handset for any purpose. TerraCom Wireless phones may not be sold to third parties.

In order to verify if you reside within a service area please visit www.terracomwireless.com. You may enter your zip code or locate coverage maps on the website to verify coverage. The map is only an approximation of actual coverage and may differ substantially from the areas of coverage shown on the website. Coverage can be affected by many factors such as weather, terrain, buildings, equipment, signal strength or many other factors that may affect network coverage. TerraCom Wireless does not guarantee coverage or network availability. 

TerraCom Wireless Service Rates (Airtime), Features, Coverage, and Activation Fees

Airtime is valued at $0.20 per minute of use. Airtime charges apply to standard voice usage calls for both local and domestic long distance calls. TerraCom Wireless voice usage is deducted in full-minute increments and all partial minutes are rounded up to the next minute. Airtime usage is rounded up to the nearest whole minute. Airtime applies to all message retrieval and voice calls. Unanswered outbound calls will be billed if the ring time exceeds 30 seconds. Ring time is defined as the amount of time between the point when a call is initiated (pressing the TALK button) and when it is answered (or terminated before being answered). Credits will not be given for dropped calls. Any unused airtime that expires is forfeited upon expiration or termination of eligibility in the TerraCom Wireless Lifeline Assistance program. Roaming charges, if they apply, will be billed at a rate of $0.59 per minute of use and will be deducted from the available minutes. Roaming charges occur when a subscriber makes a call using the facilities of another wireless serviceprovider due to the location the call was placed. Roaming occurs when you make or receive calls outside the home network calling area. TerraCom Wireless does not provide any guarantees as to the availability or quality of service while roaming. A TerraCom Wireless Customer must have airtime minutes available to make or receive a call. TerraCom Wireless handsets will only operate when you have airtime minutes available on your wireless account. If you run out of your allotment of airtime, you may purchase and add additional airtime to your account. The available plans listed below are available for most states. The rate plans available in Oklahoma are also listed individually below.

International Dialing

International calling is not allowed on any TerraCom Wireless plan available. International dialing is blocked, but there are no guarantees that all international calling can be blocked from your handset. If you attempt an international call and are successful, your account will be blocked from making any additional calls for the remainder of the billing cycle except for emergency calls where available. Subscribers may buy additional airtime during this period while their account has been suspended for placing international calls. TerraCom Wireless strictly prohibits all international calling.

TerraCom Wireless Taxes and Surcharges

TerraCom Wireless charges state and local sales taxes. Pricing listed on the TerraCom Wireless website or listed in advertising methods for wireless service do not include certain taxes or surcharges. Subscribers are responsible for all charges applicable to the use of TerraCom Wireless service regardless of if the subscriber was the actual user of the service. The amount of these taxes and surcharges is subject to change and may vary from time to time and by geographic area. TerraCom Wireless collects sales taxes on all Additional Minutes Offering Plans and may also collect regulatory fees in certain states. Third party authorized retailers are responsible for collecting sales taxes and required regulatory fees for transactions that occur through such third-party authorized retailers. Changes to a tax or surcharge will become effective as provided by the appropriate taxing authority and changes to applicable contribution amounts for Federal Universal Service Fund ("FUSF") will apply. Taxes and fees are subject to change without notice.

TerraCom Wireless Text Messaging Rates

A TerraCom Wireless subscriber can send and receive text messages of up to 160 characters. This text message includes the address and subject line. The type of messages a device can receive may depend on the wireless handset capabilities. Standard message rates apply when sending or receiving text messages, regardless of if the message is viewed. Any unused messages that expire from one monthly billing cycle will not carry over to the next monthly billing cycle unless the monthly plan specifically allows carry over messages. You may use your free monthly allotment of minutes to send and/or receive text messages. Text messages sent to you by TerraCom Wireless are free of charge. The charge to send or receive a text message will vary depending upon your plan. The standard rate to send or receive a text message on your TerraCom Wireless phone is $0.10 per text message for receiving, and $0.10 per text message for sending. Adding additional airtime or plans to your account may include incremental minute rates per text messages sent or received. If you have used all your free monthly allotment of minutes, you will need to purchase and redeem additional airtime minutes in order to continue to send and receive text messages and to place and receive voice calls. If you do not want minutes deducted from your TerraCom Wireless phone for text messaging, then do not send or receive text messages.  

Domestic Text Messaging Rates

Each domestic text will be deducted from the available messages in your free minute plan or in your purchased TerraCom Wireless Additional Minutes Offering Plan. Any unused messages will expire at the end of your monthly subscription period and will not be applied to subsequently purchased minutes, unless your plan includes rollover minutes. If you use all the messages in your available plan, and do not pay your monthly fee for your TerraCom Wireless Additional Minutes Offering Plan, you will not receive your monthly allocation of messages associated with your plan. Subscriber messaging plans do not include international text, picturemessaging, or voicemail messages. 

International Text Messaging Rates

TerraCom Wireless does not allow international text messages. Attempting to send international messages could result in deactivation of service and de-enrollment from TerraCom Wireless Lifeline Assistance Program.

Premium SMS

Premium SMS is a text message to a designated "short code."  Buying or attempting to buy SMS services from anyone other than TerraCom Wireless is strictly prohibited. Premium SMS campaigns may include activities such as sending a vote, playing a game, expressing opinions, subscribing to some type of service, or some type of interaction with a television program. TerraCom Wireless does not participate in Premium SMS services or campaigns. You are solely responsible for any charges incurred for Premium SMS services or campaigns. Any text messages sent to a "short code" using TerraCom Wireless service will not likely be successfully sent or received. Any charges you may incur as a result of any attempts to participate in Premium SMS campaigns or services are not refundable, regardless of whether you incur charges as deductions from your TerraCom Wireless minutes.

Preventing or Sending Spam

TerraCom Wireless subscribers receiving unwanted text messages ("spam") should contact the source and request to unsubscribe or remove the subscriber's wireless phone number from the service. If a TerraCom Wireless subscriber intentionally sends spam from a TerraCom Wireless handset, the subscriber may be terminated without notice.

TerraCom Wireless may send you text messages regarding your service. Such messages are sent at no cost to you, nor do they impact your monthly minutes of use. Such messages may require you to provide a timely response. Failure to respond to our messages may limit our ability to provide service to you.

TerraCom Rate Plans

 

The following plans are currently available.    Customers on other plans that are no longer available to new subscribers may stay grandfathered on their current plan and may be eligible for a current plan with certain conditions like but not limited to purchasing capable equipment or updated the current equipment’s software or sim card. 

Usage Included			Monthly
Voice (MOU)	SMS	Data (Gb)	Retail Price
1000	1000	4.5	$        9.25
1000	1000	15	$      39.25
1000	1000	8	$      30.00
1000	1000	10	$      34.25
4000	4000	30	$      64.25
4000	4000	Unlimited	$   109.25

Maintaining non-Lifeline accounts

TerraCom Wireless subscribers using a non-Lifeline service must purchase and load airtime at least once during any consecutive 30-day period. Airtime expires 30 days from date of loading. If no additional airtime is loaded within 30 days after the service expiration of your airtime, then your service on the TerraCom Wireless non-Lifeline service will be deactivated. All minute plans offered by TerraCom Wireless include a limit (CAP) on the amount of minutes a subscriber can use in the 30-day period that begins on the day the plan is loaded. For example, the $50 plan includes a maximum of 1300 minutes of use in a 30-day period. If you have any questions regarding the limits of use with airtime provided by TerraCom Wireless, please contact 1-888-716-8880.  

 If you do not accept any of these Terms and Conditions of Service, do not activate or use service provided by TerraCom Wireless and contact TerraCom Wireless at 1-888-716-8880. By accepting these Terms and Conditions of Service, you represent that you are at least 18 years of age, you meet the eligibility requirements for TerraCom Wireless service, and you agree that you may not assign your rights or delegate any of your duties under these terms without the prior written consent of TerraCom Wireless.   Any attempted assignment or delegation without proper consent from TerraCom Wireless shall be void.

 

Government Subsidized Rate Plans - Default States

The following plans are available in the states of Arizona, Arkansas, Colorado, Indiana, Iowa, Louisiana, Maryland, Minnesota, Nevada, Oklahoma, Texas, West Virginia, Wisconsin, Illinois, Washington, Maine, Missouri, Pennsylvania, Rhode Island.  Tribal plans are only available in states with approved tribal lands and in accordance with state and federal regulations.

		Usage Included			Monthly
		Voice (MOU)	SMS	Data (Gb)	Retail Price
Lifeline	Default	1000	1000	4.5	$        9.25
Lifeline/ACP Combo	Default	1000	1000	15	$      39.25
ACP	Default	1000	1000	8	$      30.00
Tribal Lifeline	Default	1000	1000	10	$      34.25
Tribal Lifeline/ACP	Default	4000	4000	30	$      64.25
Tribal Lifeline/Tribal ACP	Default	4000	4000	Unlimited	$   109.25

 

 

Nebraska

 

The following plans are only available to eligible residents in the state of Nebraska

		Usage Included			Monthly
		Voice (MOU)	SMS	Data (Gb)	Retail Price
Lifeline	Nebraska	1583	1583	4.5	$      12.75
Lifeline/ACP Combo	Nebraska	1583	1583	15	$      42.75
ACP	Nebraska	1000	1000	8	$      30.00

 

 

Kansas

 

The following plans are only available to eligible residents in the state of Kansas

		Usage Included			Monthly
		Voice (MOU)	SMS	Data (Gb)	Retail Price
Lifeline	Kansas	3590	1000	4.5	$      17.02
Lifeline/ACP Combo	Kansas	1000	1000	15	$      47.02
ACP	Kansas	1000	1000	8	$      30.00

 

 

 

 

 

 

Unlimited Plan Usage

Unlimited Plan services are provided solely for live dialogue between two individuals for personal, non-commercial use. “Unlimited” does not mean unreasonable use. Unreasonable voice use includes, but is not limited to, the following: machine-to-machine, monitoring services, transmission of broadcasts or recorded material, telemarketing, call center services, autodialed calls, an abnormally high number of conference calling, calls, or messages, and/or calls of abnormally long duration and all commercial uses. Other uses have the potential to disrupt reliable service to other customers and/or have a disproportionate impact on network resources, so are therefore considered abuse of the service and will not be allowed.

 We may determine at our sole discretion that abuse is taking place if, for instance, you are placing an unusually high number of calls of unusually long duration. We reserve the right to respond to such abuse by placing you on a different class of service or, at our discretion, terminating your service.

This does not mean that there is any type of cap on the minutes and/or texts customers are allowed to use. A proprietary program of complex algorithms is used to identify the behavior patterns of customers who are abusing the unlimited plan. Those who have been determined to be abusing the system will have their account terminated.

TerraCom’s unlimited data or messaging features are provided solely for purposes of non-commercial messaging, Internet browsing, e-mail access, and the non-continuous streaming of data (e.g. downloading files). Depending upon your rate plan, your usage of data may be metered by TerraCom. Your unlimited data plan will include a data access usage limit of 1 Gig per service cycle. While most common uses are permitted by our data and messaging features, there are certain uses that cause extreme network capacity issues and are therefore prohibited. Our data and messaging services may not be used: (a) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading, or uploading of videos or other files, (b) to operate hosting services, (c) to maintain continuous active network connections to the Internet such as through a web camera or automated machine-to-machine connection or peer-to-peer (P2P) file sharing, (d) to disrupt e-mail use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines, (e) to transmit or facilitate any unsolicited or unauthorized advertising, promotional materials, “spam,” unsolicited commercial or bulk e-mail or messaging, (f) for activities adversely affecting the ability of other people or systems to use either TerraCom’s wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user, (g) for an activity that tethers or connects any device to personal computers or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage), (h) as a dedicated data connection, (i) for abnormally long data transmissions, or (j) for any other reason that, in our sole discretion, violates our policy of providing “unlimited” Services for non-commercial use.

                                                
TerraCom Wireless Additional Minutes Plans
TerraCom Wireless will provide Additional Minutes Plans. Unused minutes and messages expire at the end of your monthly period and may not be used in subsequent months. If you use all of your monthly voice minutes and messages before a new monthly cycle starts and you add an Additional Minutes Offering Plan to your account, you will be charged based off the Additional Minutes Offering Plan you choose for voice and messages. If you use all of your monthly voice minutes before a new monthly cycle starts, and you do not have a sufficient balance in your account, you may not use your wireless phone to make or receive voice calls, other than 911 emergency calls, until the start of the next monthly cycle. If you have an Additional Minutes Offering Plan and use all your minutes included in the plan you will not have the ability to make calls or receive messages, except to place 911 calls where available, until you purchase another Additional Minutes Offering Plan or a new monthly cycle starts. If you are a lifeline customer and also have an Additional Minutes Offering Plan and you do not have sufficient funds in your account to pay your monthly charge on your payment due date, you will automatically be switched to the free minutes offer only included each month with your service from the TerraCom wireless Lifeline program.

 Subscribers may add an Additional Minutes Offering Plan or Voice & Data Top Up's to their TerraCom Wireless account by using one of following methods. You can add an Additional Minutes Offering Plan or Voice & Data Upgrade to your account by paying by credit/debit card, or by buying a Additional Minutes Offering Plan or Voice & Data Upgrade at any TerraCom Wireless authorized agent location. TerraCom Wireless Additional Minutes Offering Plans come in increments of $5, $10 $20, $30. Sales taxes apply and are not included in the cost of the minute plan purchased. All minute plans offered by TerraCom Wireless include a limit (CAP) on the amount of minutes a subscriber can use in the 30-day period that begins on the day the plan is purchased.  Purchased Additional Minutes Plans cannot be transferred or applied to any other wireless service or account. TerraCom Wireless Calling Features include Caller ID, Call Waiting, Three-Way Calling, Call Forwarding, and Voice mail. Caller ID may display both your billing name and your wireless number when placing outbound calls. TerraCom wireless does not have the ability to block your name and number when making outbound calls. Subscribers who successfully submit a TerraCom Wireless application for the lifeline program may elect to receive a free wireless phone, or purchase a higher end model, provided by TerraCom Wireless including an allotment of free airtime minutes each month for a period of twelve (12) consecutive months from the date service is started. The actual amount of airtime minutes eligible lifeline subscribers will receive each month varies by state. TerraCom Wireless reserves the right to change or modify the actual amount of airtime minutes and eligible subscribers will receive on a monthly basis without notice. TerraCom Wireless reserves the right to determine, at its sole discretion, whether or not an applicant meets the eligibility requirements to participate or continue to participate in any government subsidized program like Lifeline and the Affordable Connectivity Program (ACP).

Text Messages 

TerraCom Wireless will use text messaging to keep in touch with you for things like:

    •Balance Alerts
    •Activation Status
    •Product Offers
    •Reload Specials

When you sign up for Services with TerraCom Wireless you are asked to OPT IN to receive these messages. You can also choose not to receive these messages. If you choose to OPT OUT of text messages, then the only text messages you will receive are the Lifeline notifications required by the FCC, such as the 30-day non-usage notice, the recertification notices, etc. The customer cannot opt out of the required FCC notifications. 

If you choose to OPT IN for these messages, they will be delivered to you based on your phone usage. 

To receive SMS HELP dial 611 on your phone, or from another phone call 888.716.8880. You can also email us at customerservice@terracominc.com.

 

TerraCom Wireless Service Rates (Airtime), Features, Coverage, and Activation Fees:

Airtime not purchased under an Additional Minute Plan is valued at $0.20 per minute of use. Airtime charges apply to standard voice usage calls for both local and domestic long distance calls. TerraCom wireless voice usage is deducted in full-minute increments and all partial minutes are rounded up to the next minute. Airtime usage is rounded up to the nearest whole minute. Airtime applies to all message retrieval and voice calls. Credits will not be given for dropped calls. Any unused airtime that expires is forfeited upon expiration or termination of eligibility in the TerraCom wireless Lifeline Assistance program. Roaming charges, if they apply, will be billed at a rate of $0.59 per minute of use and will be deducted from the available minutes. Roaming charges occur when a subscriber makes a call using the facilities of another wireless service provider due to the location the call was placed. Roaming occurs when you make or receive calls outside the home network calling area. TerraCom does not provide any guarantees as to the availability or quality of service while roaming. A TerraCom wireless Customer must have airtime minutes available to make or receive a call. TerraCom wireless handsets will only operate when you have airtime minutes available on your wireless account. If you run out of your allotment of airtime, you may purchase and add additional airtime to your account.

 Under the Company’s wireless plans, qualified subscribers will be able to select from the following service offerings.  Lifeline data plans will incur a one-time $49.95 premium plus activation fee or $19.95 standard plus activation fee dependent upon device and plan selected.

 

TerraCom Wireless Data Service Rates

TerraCom Wireless Voice & Data Upgrade Rates

TerraCom Wireless provides wireless voice & data top up's which can be accessed by your TerraCom Wireless phone by simply visiting: www.datatopup.com

Subscribers may purchase additional voice & data top up's necessary to access the mobile internet in the following voice & data allocations ("Voice & Data Top Up's"):

 Voice upgrade options for voice base plans:  Top Up Voice.

All States	$5.00	$10.00	$20.00	$30.00
Voice Minutes	250	500	1000	1500
Text	N/A	N/A	N/A	N/A

 

 Data upgrade options for broadband base plans: Top Up Data.

All States	$5.00	$10.00	$20.00	$30.00
Data	250 MB	500 MB	1 GB	1.5 GB

TerraCom Wireless Voice & Data Upgrades come in increments of $5.00, $10.00, $20.00 and $30. Sales taxes not included.   Voice minutes and data expire 30 days from purchase, and are used after Base Plan minutes and data.  

Data Subscription Rates

Data usage will be deducted from the available data allocation in your purchased Data Subscription. Unused data expires at the end of your monthly Data Subscription period and may not be used in subsequent months. If you use your allocation of data before the end of the monthly period, you will be required to add an additional Data Subscription in order to access the mobile internet. You may terminate your subscription or switch to another data subscription by contacting TerraCom Wireless at 1-888-716-8880. Subscribers are responsible for all data activity from and to your wireless phone, regardless of who initiates the activity. TerraCom Wireless reserves the right to suspend, limit, or terminate a subscriber's account without notice for any misuse or use that adversely impacts network performance. TerraCom Wireless will not provide free access to data content.

Data services available to TerraCom Wireless subscribers may allow access many forms of data content such as internet, text, pictures, music, email, or other materials. Some data content that subscribers will access will be from other third-party websites or services. Some of this data content may be unsuitable for minors. Subscribers of TerraCom Wireless data services are solely responsible for evaluating the data content accessed while using a TerraCom Wireless handset or device.  TerraCom Wireless strongly recommends that you monitor data content access by minors.  Data content from third parties may harm your TerraCom Wireless handset or software. TerraCom Wireless, for any reason, may place restrictions on accessing certain data content, limit the amount of data you can access, or terminate a subscriber's access to data services. TerraCom Wireless supports the use of data content, but, TerraCom Wireless makes no representations or warranties (expressed or implied), to the extent permitted by law, including, any warranty of merchantability, fitness for a particular purpose, service quality of content, non-infringement, performance, accuracy, or efforts of any third party's data content or to third party data content a subscriber may access while using a TerraCom Wireless handset or device. TerraCom Wireless does not have control over the data content provided on third party's site that a subscriber may access. TerraCom Wireless reserves the right to change, limit, or terminate access to data content, without notice, at any time, and is not required to replace any data content requested by subscribers.

 Subscribers may not use TerraCom Wireless service for any illegal purpose. This includes harassing, threatening, abusing, defaming, or slandering any individual or entity. TerraCom Wireless and itsbusiness partners provide messages, data, information, music, games, text or other material for subscribers to use on a non-commercial basis only. Subscribers may not sell or resell data content. Subscribers are solely responsible for engaging in any unauthorized use of data content. TerraCom Wireless (TerraCom, Inc.) intends to present and offer only generally acceptable data content. However, it is impossible to proof all data content, titles and news articles for appropriate content. TerraCom Wireless data content is not rated and subscribers are solely responsible for the use of such material, which may be offensive or objectionable to subscribers or to others. TerraCom Wireless subscribers agree not to hold TerraCom Wireless (TerraCom, Inc.) liable for any offensive or objectionable data content.

TerraCom Wireless Directory Assistance, Additional Charges and Services

Directory assistance calls will be provided for no additional fee; however, applicable airtime charges are assessed as minutes of usage.

Calling 900 / 976 numbers are not available to TerraCom Wireless subscribers. Placing calls to 800 / 866 / 877 or other toll-free numbers will incur standard airtime charges. TerraCom Wireless allows subscribers to make or receive domestic long-distance calls inside the domestic USA as long as coverage is available. TerraCom Wireless does not allow free calls to other subscribers using TerraCom Wireless service. TerraCom Wireless subscriber handsets do not provide rate information for services used to make or receive voice calls or messages.

Subscribers can switch wireless numbers for an additional fee. To make this change, please call TerraCom Wireless at 1-888-716-8880 to switch your wireless phone number. A charge of $15 may apply to number change requests.

 A $2 per payment processing fee, which is a a per event fee charged by the Company and applied to credit card payments processed in all instances, will be assessed. 

TerraCom Wireless will block any calls to 1-900, 1-976, some international calling, or other pay-per-call services. 

If a subscriber's account is deactivated for any reason, TerraCom Wireless will assess subscribers a standard reactivation fee which is not refundable.

Please contact TerraCom Wireless at 1-888-716-8880, or visit our website at www.terracomwireless.com, for additional pricing information or answers to any questions about TerraCom Wireless services. Calls to TerraCom Wireless may be monitored and recorded for quality assurance.

TerraCom Wireless Disputed Charges

If you have a dispute with any charge to your TerraCom Wireless account, you must notify us within 60 days after the charge appears on your account. You may either contact TerraCom Wireless at 1-888-716-8880 or send notice in writing to the address listed below. A TerraCom Wireless Customer Service Representative will investigate your claim. If TerraCom Wireless is not notified of your dispute within this 60-day period you waive any right to dispute the charge, including in arbitration and/or a court proceeding. You accept all charges not properly disputed within this 60-day period. We will provide youa credit or refund if we determine that the disputed charge was inappropriate and was disputed by you in a timely manner. If we provide a credit or refund, you agree that the dispute is fully and finally resolved and not subject to any further proceedings. TerraCom Wireless is not liable for any charges for products or services provided by third parties through and for use on our network, regardless of the date on which you report it.  If any unauthorized or disputed charge appears on your statement for a third-party product, you must contact that third party directly. Third-party contact information is also available by calling TerraCom Wireless at 1-888-716-8880. TerraCom Wireless service, unless otherwise provided by law, excludes all incidental or consequential damages. Some states do not allow this exclusion.

 Dispute by mail:
TerraCom Wireless
Attn: Dispute Resolution
P.O. Box 13006
Oklahoma City, OK 73113-1006

Or fax to:
1-877-388-1083

Income Eligibility

Consumers may qualify for the Lifeline program if they have a gross household income at or below 135% of the Federal Poverty Guidelines.

The table below reflects 135% of the 2023 Federal Poverty Guidelines (FPG).

Household Size	48 Contiguous States, DC, & Territories	Alaska	Hawaii
1 person	$19,683	$24,584	$22,640
2 people	$26,622	$33,264	$30,618
3 people	$33,561	$41,945	$38,597
4 people	$40,500	$50,625	$46,575
5 people	$47,439	$59,306	$54,554
6 people	$54,378	$67,986	$62,532
7 people	$61,317	$76,667	$70,511
8 people	$68,256	$85,347	$78,489
For each additional person, add	$6,939	$8,681	$7,979

Note: The Federal Poverty Guidelines are adjusted annually, and the above chart reflects guidelines for 2023.

 

Lost or Stolen Equipment

If a TerraCom Wireless Subscriber loses or has their handset stolen, the subscriber is responsible for all charges incurred until TerraCom Wireless is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact TerraCom Wireless at 1-888-716-8880. Upon receiving notice of the lost or stolen, TerraCom Wireless will suspend the account immediately. If a subscriber does not either activate a new TerraCom Wireless phone or notify us that they have found their wireless phone within 10 days of the suspension of the account, the account will be deactivated and the subscriber will lose the TerraCom Wireless phone number.

 

TerraCom Wireless Phone Number

TerraCom Wireless subscribers must accept the number that is assigned to them at the time of activation. The wireless phone number TerraCom Wireless provides for subscribers to use is and will remain the property of TerraCom Wireless. TerraCom Wireless may release a subscriber's wireless phone number to another subscriber, without giving notice, if the subscriber cancels service with TerraCom Wireless, or if the account expires and is deactivated. Subscribers may transfer a wireless number prior to the wireless number being reissued to another subscriber. TerraCom Wireless reserves the right to change a wireless number at any time. TerraCom Wireless will attempt to notify the subscriber prior to any change. A subscriber can request to change a wireless phone number for a number change fee of $15.

In some situations, a subscriber may transfer an existing carrier telephone number to your TerraCom Wireless service for use as a TerraCom Wireless phone number. To switch an existing phone number to TerraCom Wireless, please contact TerraCom Wireless at 1-888-716-8880. Before calling, please have a bill available from the existing carrier. When a subscriber transfers from another wireless carrier to TerraCom Wireless, they may have to pay a termination fee to the former carrier to early terminate the contract. TerraCom Wireless will not reimburse a subscriber for any termination fees imposed by other carriers.

Use of TerraCom Wireless Customer Information

By agreeing to Terms and Conditions of Service herein, you also agree to the terms of TerraCom Wireless Privacy Policy available online at www.terracomwireless.com. The Privacy Policy may change from time to time and includes important information on what data we collect about you, how we use this data and with whom we share that data. Any "Customer Proprietary Network Information" (CPNI) data that TerraCom Wireless collects from subscribers will be handled in accordance with the Federal Communications Commission regulations, federal consumer privacy laws and the TerraCom Wireless Privacy Policy. TerraCom Wireless will not intentionally share subscriber's personal information without the subscriber's permission. TerraCom Wireless may, from time to time, use the information subscribers provide to market services to subscribers that may be related to TerraCom Wireless services or offerings. Subscribers will have the opportunity to choose whether they would like to receive text messages notices, email notices, or direct mail and other updates from TerraCom Wireless and its affiliates about new products, promotions, or other important services offered by TerraCom Wireless. Subscribers who choose not to receive these notices may elect to unsubscribe to the information by calling TerraCom Wireless at 1-888-716-8880. TerraCom Wireless may disclose to law enforcement authorities and governmental agencies any information, including your name, account information, account history, or other information properly requested by law enforcement to comply with appropriate legal requests.

TerraCom Wireless Subscriber Account History: 

Subscriber account history is available online for the previous 60 days of service. You may request a printed copy of your account history detailing the last 60 days of service by sending a written request to TerraCom Wireless, P.O. Box 13006 Oklahoma City, OK 73114-1006, Attention: Account History. If you deactivate your services or change your wireless phone number, you may obtain your account history by contacting TerraCom Wireless at 1-888-716-8880. Please visit www.terracomwireless.com to access your account history at no cost. TerraCom Wireless subscribers have the ability to request a copy of their paper bill. Requests for a copy of the paper bill must be submitted in writing via mail or fax. 

 

Send requests to:
TerraCom Wireless
P.O. Box 13006
Oklahoma City, OK 73113-1006

Or fax to:
1-877-388-1083

 

TerraCom Wireless Mobile Device Unlocking Policy

 What is Cell Phone Unlocking?

Unlocking a cell phone allows you to move your cell phone from one network to another compatible network.

 In accordance with CTIA Principles, all TerraCom devices are considered “prepaid mobilewireless devices”.

Service must be active for a minimum of 12 months with no past due or unpaid balance. Active service is defined as service that is supported by Lifeline Enrollment, Emergency Broadband Benefit (EBB) Enrollment or payment of prepaid monthly service and monthly usage.

Any service commitments must be complete, and installment plans, or early termination fees paid in full, including reimbursement for any discounts or uncollected EBB device subsidies.

The device must not be reported for fraudulent activity, or as lost or stolen.

There must not be reasonable belief by TerraCom of an intent to defraud the program. (i.e., a scheme to enroll in order to sell the device to another party)

Unlocking Your Mobile Device: TerraCom Wireless does not lock its mobile devices and cannot send you unlock instructions or assist with unlocking of your device. To request an unlock code and steps to unlock your Mobile Device, please contact the manufacturer or prior service provider of your mobile device and ask them to unlock your device and instructions on how to do such.

 Unlocking Your EBB Tablet:  You must meet the above criteria to unlock your Broadband Tablet.  Contact customer service at 888-716-8880 to see if you qualify to have your device unlocked.  If you qualify the appropriate department will be notified to start the unlock process and notify you of any action that may be required by you.

Limitations: This policy is subject to TerraCom Wireless’s Terms and Conditions of Service and may change without notice. We reserve the right to deny any unlock request that may result in abuse or is part of an effort to defraud TerraCom or our customers, and to alter this policy at our discretion without advance notice.

 

 

 

Limitation of Liability

TerraCom Wireless and TerraCom, Inc. are not liable to you (subscriber) for any direct or indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost or potential profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or Services. TerraCom Wireless and TerraCom, Inc. will not be liable for any act or omission of any other company furnishing a part of our services, or our equipment or for any damages that result from any service or equipment provided by or manufactured by affiliated or non-affiliated third parties. TerraCom Wireless and TerraCom, Inc. are not responsible, at any time, and shall not be liable to you or anyone else for any personal information such as usernames, passwords, contacts, pictures, SMS, or any additional content you may have stored on your phone or which may remain on your phone during and/or after you no longer have service with TerraCom Wireless. Unless prohibited by law, you (subscriber) agree to limit claims for damages or other monetary relief against each other to direct and actual damages. TerraCom Wireless assumes no risk or responsibility for a subscriber's use of any content provided by TerraCom Wireless services. TerraCom Wireless is not liable for any act or omission of any third-party company providing part of TerraCom Wireless services (this includes equipment provided by a third party), any errors or omissions of any vendors or agents participating in offers made by TerraCom Wireless, any damages that result from third parties, or any unauthorized or disputed charges. There is no fiduciary duty that exists between you (subscriber) and TerraCom Wireless, TerraCom, Inc., or its affiliates. You (subscriber), also agree that TerraCom will not liable for any missed voice mails, any messages from your voicemail system, any data content, or any storage or deletion of contacts from a handset address book provided by TerraCom.

Indemnification

To the full extent by law, you agree to hold harmless and indemnify TerraCom, Inc., and its affiliates and their respective officers, agents, directors, partners and employees, from any and all liabilities, settlements, penalties, claims, causes of action and demands brought by third parties (including any costs, expenses or attorneys’ fees on account thereof), directly or indirectly, resulting from your use of TerraCom products and services, or another person whom you authorize to use your products or services, whether based in contract or tort (including strict liability) and regardless of the form of action. This obligation shall survive any expiration or termination of your service with TerraCom, Inc.

 A subscriber may reside in a state that does not allow disclaimers of implied warranties or limits remedies for breach. Therefore, the above exclusions or limitations may not apply to all subscribers. A subscriber may have other legal rights that vary by state.

TerraCom Device Warranty & Replacement Policy (Swap Policy)

Devices referred to below include Feature Phones, Smartphones, Tablets, Sim Cards, Mifis and Digital Home Phone equipment or any future end user device regardless of technology or carrier.

TerraCom and its vendors warrant the devices against defects in materials and workmanship when used normally in accordance with our published guidelines for a period of 60 days from the date of original retail purchase by or distributed to the end-user. ("Warranty Period"). TerraCom’s publishedguidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

Manufacturers, suppliers, or publishers, other than us, may provide their own warranties to you – please contact them for further information. Software distributed by us with or without our brand (including, but not limited to system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. We do not warrant that the operation of the Device will be uninterrupted or error-free. We are not responsible for damage arising from failure to follow instructions relating to the any Device’s use.

This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or Device that does not meet our Device’s specifications (d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; (e) to damage caused by operating the Device outside our published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of TerraCom or an Authorized Service Provider; (g) to a Device that has been modified to alter functionality or capability without the written permission of TerraCom; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Device; (i) if any serial number has been removed or defaced from the Device; or (j) if we receive information from relevant public authorities that the Device has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the TerraCom Device, and you cannot prove in any way that you are the authorized user of the Device (eg. by presenting proof of purchase).

 YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE TERRACOM DEVICE STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.

Before receiving warranty service, we or our agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow our procedures for obtaining warranty service. Before submitting your Device for warranty service, you should maintain a separatebackup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords.

 DURING WARRANTY SERVICE THE CONTENTS OF THE STORAGE MEDIA WILL BE DELETED AND REFORMATTED. TERRACOM AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE DEVICE SERVICED.

Following warranty service your Device or a replacement device will be returned to you as your Device was configured when originally purchased, subject to applicable updates. We may install system software updates as part of warranty service that will prevent the Device from reverting to an earlier version of the system software. Third party applications installed on the Device may not be compatible or work with the Device as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.

 Important: Do not open the Device. Opening the Device may cause damage that is not covered by this Warranty. Only TerraCom should perform service on this Device.

 WHAT WILL TERRACOM DO IN THE EVENT THE WARRANTY IS BREACHED?

If during the Warranty Period you submit a claim in accordance with this warranty, TerraCom will, at its option:

 (i) repair the Device using new or previously used parts that are equivalent to new in performance and reliability,

(ii) replace the Device with the same model (or with your consent a Device that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

 (iii) exchange the Device for a refund of your purchase price.

We may request that you replace certain user-installable parts or Devices. A replacement part or Device, including a user-installable part that has been installed in accordance with instructions provided by us, assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a Device or part is replaced, or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes ours.

HOW TO OBTAIN WARRANTY SERVICE?

WARRANTY SERVICE OPTIONS

 We will provide warranty service through one or more of the following options:

(i) Carry-in service. You may return your Device to a TerraCom Retail location. Service may be performed at the location.

 

(ii) Mail-in service. We will send you a prepaid shipping label, so that you may ship your Device to us.  Once service is complete, we will return the Device to you or contact you if the Device is not within warranty repair guidelines. We will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping are followed.

We reserve the right to change the method by which we may provide warranty service to you, and your Device’s eligibility to receive a method of service. Service will be limited to the options available in the location where service is requested. Service options, parts availability and response times may vary according to your location.

We do not provide loaner devices.

Send defective phones to:

(Must include proof of purchase within 30 days and reason for return).

TerraCom Warranty Department

11 Sunrise Plaza Store #2 Valley Stream, NY 11580

Notices

You may send notices to TerraCom by mail, P.O. Box 13006, Oklahoma City, OK 73113-1006, or by phone, at the TerraCom Service Number located below. Notices will be considered effective after received by TerraCom. If a subscriber is unable to resolve concerns with TerraCom, they may file a complaint with the Federal Communications Commission. Any notice sent to a subscriber will be sent to your last known residence we have on file, or via text message to your TerraCom wireless phone.

 TerraCom Service Contact Numbers

     1-888-716-8880

Dispute Resolution

You agree to contact TerraCom Wireless with any disputes. You must contact TerraCom Wireless with any dispute by calling TerraCom Wireless at 1-888-716-8880 or by writing TerraCom Wireless at P.O. Box 13006 Oklahoma City, OK 73113-1006, Attn. Dispute Resolution. You must provide a description of the dispute, all relevant information, any supporting documentation, and the proposed dispute resolution. A TerraCom Wireless representative will contact you at the last address you have provided or by phone. TerraCom Wireless agrees to negotiate in good faith to resolve any dispute you may have. You agree to pay the full amount reflected on your account statement, even while a dispute is being resolved. If you do not reach an agreement to resolve your claim within 30 days after notice of dispute was given, you or TerraCom Wireless may commence a Binding Arbitration proceeding (see below).

 Certain disputes you may have with TerraCom Wireless (TerraCom, Inc.) may be resolved through Binding Arbitration. By making or receiving calls on a TerraCom Wireless handset you agree the sole remedy for any dispute shall be Binding Arbitration on an individual basis. You waive your rights to a jury trial or any class actions. You also agree the Federal Arbitration Act governs any dispute claim you have with TerraCom Wireless. This Binding Arbitration you agree as the sole remedy limits your options available in the event of a dispute to an individual basis and survives any termination of your service with TerraCom Wireless. Class Arbitrations and Class Actions are hereby excluded as a remedy for any dispute you may have.  

This agreement shall be construed under the laws of the state of Oklahoma, without regard to its choice of law rules, except for the arbitration provision contained in these Terms and Conditions of Service, which will be governed by the Federal Arbitration Act. This governing law provision applies no matter where you (the subscriber) reside, or where you (the subscriber) use or pay for TerraCom Wireless services. To the extent permitted by law, if a dispute claim proceeds in court, TerraCom Wireless and you waive any right that we may have to trial by jury in any lawsuit or other proceeding.

 

Unresolved Customer Complaints

Colorado Unresolved Customer Complaints

If you are unable to successfully resolve your dispute with TerraCom, Inc., you may contact the Colorado Public Utilities Commission via the information below for further review and assistance.

 Phone: 303-894-2070 or 800-456-0858

Fax: 303-894-2532

Email: PUCconsumer.complaints@dora.state.co.us

 Mail:

Colorado Public Utilities Commission

External Affairs Section

Consumer Affairs

1560 Broadway

Suite 250

Denver, CO 80202

 Pennsylvania Unresolved Customer Complaints

If you are unable to successfully resolve your dispute with TerraCom, Inc., you may contact the Pennsylvania Public Utilities Commission’s Bureau of Consumer Services (BCS).  BCS will address Lifeline-related issues which pertain to your rights under the plan, including: (1) eligibility disputes; (2) program offering issues; and (3) limited equipment-related issues.

 Contact the BCS hotline at 1-800-692-7380 or submit a complaint form.

 Mail:

Bureau of Consumer Services

P.O. Box 3265

Harrisburg, PA 17105-3265

 Washington Unresolved Customer Complaints

 If you are unable to successfully resolve your dispute with TerraCom, Inc., you may contact the Washington Utilities and Transportation Commission by:

Email:consumer@ut.wa.gove

Phone:

(888) 333-WUTC (9882) statewide toll-free

(360) 586-8203 TTY line for the hearing impaired Online complaint form: http://www.utc.wa.gov/consumers/Pages/ConsumerComplaintForm.aspx  

Mail:
Attn: Consumer Complaints

Washington Utilities and Transportation Commission

1300 S. Evergreen Park Dr. SW

Olympia, WA 98504-7250 

OPEN INTERNET POLICY – TERRACOM, INC.

Network Management Practices Policy Disclosure

Pursuant to the Federal Communications Commission’s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, the policies of TerraCom, Inc., (“Provider”) regarding network management practices, performance characteristics, and commercial terms are provided in entirety so that Provider’s current customers, prospective customers, third-party content providers andother interested parties can make informed choices regarding the broadband Internet access services offered by Provider, and the extent Provider’s network management practices may affect those services.

Network Management Practices

In the interest of providing the best online experience possible for all of Provider’s customers, Provider utilizes the reasonable network management practices in some cases as provided by its underlying carriers which are tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that Provider reasonably manages its network to the best of its ability to promote the use and enjoyment of the Internet by all of Provider’s customers. By adopting a reasonable and responsible network management policy, Provider prevents to the best of its ability its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by the Provider’s underlying carriers and Provider are consistent with industry standards.

Congestion Management

Congestion is an Internet access service problem that can slow web browsing, downloading, and other activities of the customers during certain peak usage periods. Congestion may be caused by capacity limits and bottlenecks in a service provider’s own network, or by limitations in the capacity of the Middle Mile transport facilities and services that many service providers must purchase from unrelated entities to carry the traffic of their customers between their service areas and the closest Internet nodes.

  Provider and its underlying carriers constantly monitor its network to manage congestion avoiding over utilization of circuits. Provider and its underlying carrier maintain sufficient bandwidth to service its customers.

Application-Specific Behavior

Provider does not make use of any application-specific network management practices. Provider does not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications. Customers may use any lawful and commercially available application. Provider’s network does not discriminate against particular types of content. Peer to Peer, streaming video, VoIP, and video downloads are all classified as content neutral.

Provider does not normally monitor the contents of the traffic or applications of its customers. It undertakes no obligation to monitor or investigate the lawfulness of the applications used by its customers unless mandated by law or contractual agreement that Provider do so.

Device Attachment Rules

In order for a device to be approved for use on the Provider’s network, the device must conform to publicly available industry standards and be non-harmful to Provider’s network. Provider reserves the right to disable devices that cause disruptions to Provider’s customers or that are not in compliance with industry standards. In the event that Provider disables a device or denies access to application providers, prompt notice will be given of the decision to deny access to the network or disable a device.

 Security

Provider offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Provider and Provider’s underlying carrier uses industry standard tools and generally accepted best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted. Provider’s security methods are not intended to prevent end-users from running any specific applications.

Provider employs commercially appropriate security procedures to protect its network and its customer records from unauthorized access by third parties. Provider does not guarantee that it can protect customers from any and/or all security breaches.

 Traffic Blocking

Provider does not block any lawful content, applications, services and/or non-harmful devices.

 Provider does not knowingly and intentionally impair, degrade or delay the traffic on its network so as to render effectively unusable certain content, applications, services and/or non-harmful devices.

Provider does not charge edge service providers of content, applications, services and/or devices any fees simply for transporting traffic between them and its customers.

Performance Characteristics

Many of the service and performance characteristics of the Provider’s broadband Internet access services are contained in the service offering portions of this website.

Provider offers broadband Internet access service.

The advertised speed of Provider’s Internet service is the maximum speed achievable with the technology utilized by Provider or made available to Provider. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Provider’s Internet service offerings, including, but not limited to: [the distance of the consumer’s home or office from Provider’s central office (i.e., the further away the customer is from the central office, the slower the broadband speed), the end user’s computer, modem or router, activity during peak usage periods, and other Internet traffic.]

The actual speeds achieved with Provider’s Internet service offering make Provider’s Internet service suitable for real-time applications, such as Voice over Internet Protocol (“VoIP”).

Commercial Terms

The commercial terms and conditions of the Provider’s broadband Internet access services are contained in greater detail in the service offering and Terms and Conditions located on this website. This section provides a brief overview of policy terms required by the FCC’s Open Internet Framework.

Pricing

In order to meet the usage and budgetary needs of all of our customers, Provider offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, and ala carte alternatives.

 To see Provider’s current promotions and pricing on broadband Internet access service, please visit our website www.terracomonline.com or www.terracomwireless.com or call 1-888-716-8880 to speak with a customer service representative.

Usage-Based Fees

See limitations based on your rate plan.

No Unreasonable Discrimination

Provider does not unreasonably discriminate in its transmission of traffic over the broadband Internet access services of its customers. It endeavours to give its customers as much choice and control as practicable among its different service offerings and among the content, application, service and device offerings of edge service providers. When reasonable network management practices entail differential treatment of traffic, Provider does not discriminate among specific uses, or classes of uses, of its network.

Provider does not impair, degrade or delay VoIP applications or services that compete with its voice services and those of its affiliates.

Provider does not impair, degrade, delay or otherwise inhibit access by its customers to lawful content, applications, services or non-harmful devices.

Provider does not impair free expression by actions such as slowing traffic from particular websites or blogs.

Provider does not use or demand “pay-for-priority” or similar arrangements that directly or indirectly favor some traffic over other traffic.

Provider does not prioritize its own content, application, services, or devices, or those of its affiliates.

Privacy Policy

The various network management tools and techniques utilized by Provider do not monitor, inspect or store the network activity and traffic of its Internet service users. Further, as part of its network management practices, Provider does not distribute information on network activity and/or traffic to any third party, or use network traffic information for any non-network management purpose.

Provider affords full access to all lawful content, services and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, Provider reserves the right to monitor bandwidth, usage, transmissions and content for purposes of protecting the integrity of the network and Provider’s Internet access service through reasonable network management practices.

Provider may collect equipment information to identify the equipment customer is using on the network, including, but not limited to: equipment type, serial number, settings, configuration and software. Provider may also collect performance information to examine the operation of the equipment, services and applications the customer may use on the network, including, but not limited to: IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connections with uploading, downloading or streaming data to and from the Internet.

Network traffic, activity, performance information, and equipment information monitored or collected by Provider is done so for the sole purpose of reasonable network management purposes.

Provider is required to comply with relevant laws, regulations and judicial orders. Information covered under this Privacy Policy, as well as other categories of information, may be disclosed to third parties if Provider determines, in its sole discretion, that such a disclosure is necessary or required and in a manner allowable by law. Provider may also disclose this information if, in its sole discretion, such a disclosure is necessary or required to protect our interests or the interests of our customers. Provider may also disclose this information in connection with the sale of our business.

The Provider’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of Provider’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Provider’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding Provider’s network management practices are encouraged to contact Provider for issue resolution.

Contact Us

If you have any questions regarding Provider’s Network Management Practices Policy or would like to file a complaint with Provider regarding its network management practices, please contact Provider at:

 1-888-716-8880

 Further, if you believe that Provider is in violation of the FCC’s Open Internet Rules, you may file either an informal or formal complaint with the FCC at

 http://esupport.fcc.gov/complaints.htm .

Additional Disclaimers

The Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of providers, rights holders, and end users.

 Furthermore, the Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy do not prohibit Provider from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.

Telecommunications Relay Service

What is TRS?

TRS allows people with hearing or speech disabilities to communicate via the telephone. Communications Assistants (CA), relay the content of calls between users of teletypewriters (TTYs) and users of traditional handsets (voice users). For example, a TTY user may telephone a voice user by calling a TRS provider (or "relay center") where a CA will place the call to the voice user and relay the conversation by transcribing spoken content for the TTY user and reading text aloud for the voice user. To find out more information about TRS in the follwing states please click the state link below:

Kansas Bill Insert and Directory Page

Maryland Bill Insert

Maryland Directory Page

Nevada Bill Insert

Nevada Directory Page

Pennsylvania Bill Insert

Pennsylvania Directory Page

Washington Bill Insert

Washington Directory Page

Does the law require TRS?

Yes, TRS is required by Title IV of the Americans with Disabilities Act (ADA), and to the extent possible, must be "functionally equivalent" to standard telephone services.

When can telephone customers use TRS and how do they access the service?

TRS is available 24 hours a day, 7 days a week, the same as voice service. People can access the TRS service by voice or text telephones by dialing the TRS number for their state (which is often found in the information section of phone directories). The TRS access number is usually a toll-free number.

Are calls made through TRS free of charge?

No, the TRS users will pay the same rates or absorb the same usage charges as a voice telephone user for the same type of call. TRS users cannot be charged extra because they are using TRS.

 How does a phone company provide TRS?

There are various telecommunications vendors that provide TRS service. Your state has a contract with one of these vendors and a telephone company goes through that vendor to set up the service.

What is the function of a CA?

The function of the CA is to transliterate conversation from text to voice and from voice to text. A CA is an employee of the TRS provider.

Do CAs receive special training?

TRS providers are responsible for ensuring that CAs are sufficiently trained to meet the communication needs of individuals with hearing and speech disabilities, that CAs have competent skills in typing, grammar, spelling, interpretation of typewritten American Sign Language (ASL), and possess familiarity with hearing and speech disability cultures, languages and etiquette.

Can TRS customers be assured that their calls will remain confidential?

Except as authorized by section 705 of the Communications Act, 47 U.S.C 605, CAs are prohibited from disclosing the content of any relayed conversation regardless of content and from keeping records of the content of any conversation beyond the duration of a call. CAs are also prohibited from intentionally altering a relayed conversation and must relay all conversation verbatim unless the relay user specifically requests summarization. The exception to this would be if the relay user was using the service for illegal purposes.

What types of calls can people make with TRS?

Consistent with the obligations of common carrier operators, CAs are prohibited from refusing single or sequential calls or limiting the length of calls utilizing relay services. TRS shall be capable of handling any type of call provided by common carriers. Providers of TRS are permitted to decline to complete a call because credit authorization is denied. Also, due to some technical difficulties with completing calls made through coin telephones, TRS users, under an alternative plan adopted by the industry, can currently make local TRS calls through a coin phone free of charge. Toll calls made through a coin phone can be made with a calling card or pre-paid phone card.

How long does it take to process a TRS call?

TRS centers are required by FCC rules to have adequate staffing to provide callers with efficient access under projected calling volumes. Except during network failure, TRS must answer 85 percent of all calls within 10 seconds, and no more than 30 seconds shall elapse between receipt of dialing information and the dialing of the requested number. Today, CAs use sophisticated terminal equipment to enhance call delivery, and TRS providers may offer features such as "call profiling" that hasten the call set-up times.

How do customers obtain a Teletypewriter (TTY)?

Every state has a program in place for obtaining a TTY. Your telephone directory or state Commission website should have a state TRS number for individuals who inquire about a TTY phone. Generally, if individuals have the need for the TTY they can get one at no charge.

How are TRS services funded?

Costs for intrastate TRS (i.e. TRS calls made within a state) are paid by the states. The states usually recover intrastate TRS costs through a very small surcharge applied to the telephone bills of all telephone customers in a state. Costs for interstate TRS (that is, TRS calls that cross state lines) are paid through the Interstate TRS Fund, a shared-funding mechanism that is funded by contributions from all interstate carriers in the United States. The National Exchange Carrier Association (NECA) currently administers the Interstate TRS Fund.

TerraCom Wireless ETC Services (Lifeline)

TerraCom Wireless lifeline programs are only available for activation by customer's who reside in the areas in which TerraCom, Inc., has been designated as a Eligible Telecommunications Carrier ("ETC"). To receive subsidized wireless service, a subscriber's principal residence address must be within a TerraCom Wireless ETC service area. Visit www.terracomwireless.com to check whether you reside in a TerraCom Wireless ETC service area. To be eligible for TerraCom Wireless service, a subscriber must meet the applicable eligibility standards described throughout these Terms and Conditions of Service, which may be amended by TerraCom. Where applicable, TerraCom Wireless lifeline programs are provided to you by TerraCom, Inc., and are governed by tariffs. Tariffs are on file with the appropriate public utility commissions in each state and supersede any term related to the Lifeline Assistance program. TerraCom Wireless may provide access to tariffs through its website. Please be aware that tariffs posted online may not be official documents and you assume full responsibility for any tariff information you access on the TerraCom Wireless website. TerraCom Wireless bears no liability for the accuracy of any documents available on this website.

Lifeline Support is a monthly support that reduces the cost of monthly wireless telephone service or residential home telephone service. An eligible TerraCom Wireless customer may receive a Lifeline discount on wireless service, but the Lifeline discount is available for only one telephone connection per household. Lifeline support passed along to a subscriber may vary between states but it will at least always equal the $9.25 TerraCom receives in Federal Universal Service Support. 

Eligibility for the TerraCom Wireless lifeline service program varies by state. Subscribers may qualify for a TerraCom Wireless lifeline program if they participate in one of the government programs listed below or qualify based on household income eligibility standards as defined below. By completing the TerraCom Wireless application, a subscriber's consent is required to the release required information, including financial information if necessary, to a designated agent as required for the administration of your TerraCom Wireless lifeline service. This consent survives the any termination of this agreement. TerraCom Wireless reserves the right to review any subscriber's continued eligibility for the lifeline program, at any time, and may require subscribers to provide TerraCom Wireless with written documentation of either subscriber household income or subscriber's participation in a qualifying state or federal program. A subscriber may only participate in one lifeline program in either landline or wireless service at the subscriber's principal place of residence. If a subscriber or any member a subscriber's family participates in a lifeline program from another provider, the subscriber is responsible for notifying the other provider that they have been approved for a TerraCom Wireless lifeline program from TerraCom, Inc. Notice to terminate service from any other provider's lifeline program must be given after activating new service in the TerraCom Wireless lifeline program.

 TerraCom Wireless subscribers may qualify for a lifeline service offering if the subscriber meets certain state and federal eligibility requirements. These requirements are determined by the particular state where the subscriber resides. These state and federal eligibility requirements are also based on either program based eligibility or income based eligibility.

Background and Qualification

By applying for TerraCom services I hereby authorize Terracom Inc. to investigate my background and qualifications for purposes of evaluating whether I am qualified for the Lifeline service for which I am applying. I understand that Terracom Inc. will utilize an outside firm or firms to assist it in checking such information, and I specifically authorize such an investigation by information services and outside entities of the company's choice. I also understand that I may withhold my permission and that in such a case, no investigation will be done, and my application for Lifeline services will not be processed further.

Program Based Eligibility

TerraCom Wireless subscribers are eligible to receive a lifeline discount, under the program based eligibility, if they participate in one or more of the following programs:

Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps

Medicaid

Supplemental Security Income (SSI)

Federal Public Housing Assistance (FPHA)

Veterans Pension and Survivors Benefit

Tribal Programs (and live on federally-recognized Tribal lands)
Bureau of Indian Affairs General Assistance

Head Start (only households meeting the income qualifying standard)

Tribal Temporary Assistance for Needy Families (Tribal TANF)

Food Distribution Program on Indian Reservations

Income Based Eligibility

TerraCom Wireless subscribers are eligible to receive a Lifeline discount, under the income based eligibility, if subscriber's total combined household income meets the defined U.S. Government Income Poverty Guidelines. Proof of income documentation (such as a current tax return) must be provided to TerraCom Wireless to demonstrate eligibility income-based eligibility.  

TerraCom wireless subscribers are eligible to receive Lifeline discounts, under the income-based eligibility, if subscriber’s total combined household income meets 135% of the U.S. Government Income Poverty Guidelines. Proof of income documentation must be provided to TerraCom to demonstrate eligibility income-based eligibility. To qualify for income eligibility, you must provide copies of one or more of the documents listed below. If you provide documentation that does not cover a full year, you must submit three consecutive months of the same type of document within the current calendar year.

 ·                     Prior year's state, federal or tribal tax return

·                     Social Security benefits statement

·                     Retirement/Pension benefit statement

·                     Veterans Administration benefits statement

·                     Divorce decree or child support document

·                     Federal or tribal notice letter of participation in Bureau of Indian   Affairs General Assistance

·                     Unemployment/Workers Compensation benefits statement

·                     Current income statement from employer or paycheck stub

Household Size	48 Contiguous States, D.C., and Territories	Alaska	Hawaii
1 person	$19,683	$24,584	$22,640
2 people	$26,622	$33,264	$30,618
3 people	$33,561	$41,945	$38,597
4 people	$40,500	$50,625	$46,575
5 people	$47,439	$59,306	$54,554
6 people	$54,378	$67,986	$62,532
7 people	$61,317	$76,667	$70,511
8 people	$68,256	$85,347	$78,489
For each additional person, add	$6,939	$8,681	$7,979

 

 

 

Note: The Federal Poverty Guidelines are adjusted annually, and the above chart reflects guidelines for 2023.

TerraCom Wireless Lifeline Programs Restrictions

Subscribers applying for service in a TerraCom Wireless lifeline program agree to, and declare under penalty and perjury, that all of the following conditions below apply (but not limited to):

•That they, or their dependent, or other member of their household receives benefits from a qualifying program or their income is 135% or less than the Federal Poverty Guidelines.
•They will  give TerraCom their new address within 30 days.
•They have to notify us within 30 days if they no longer qualify.
•Their household can only get one Lifeline benefit.
•They consent to the use of name, telephone number, and address to be given to the Universal Service Administrative Company (USAC).
•All the answers and agreements provided are true and correct.
•That willing giving false or fraudulent information to get Lifeline Program benefits is punishable by law and can result in fines, jail time, de-enrollment, or being barred from the program.
•They may be required to re-certify their continued eligibility for Lifeline at any time.

Supported Services

The following supported services are available to TerraCom Wireless subscribers who participate in a lifeline program. Questions regarding supported services can be made in writing or by contacting a TerraCom Wireless representative at 1-888-716-8880.

1.       Voice grade access to the public switched network. TerraCom Wireless service provides wireless access to the Public Switched Telecommunications Network ("PSTN"). "Voice grade access to the public switched network" is defined as a functionality that enables a subscriber of telecommunications services to transmit voice communications, including signaling the network that the caller wishes to place a call, and to receive voice communications, including receiving a signal indicating there is an incoming call in a bandwidth, at a minimum, between 300 to 3,000 Hertz;

2.       Dual tone multi-frequency signaling or its functional equivalent. "Dual tone multi-frequency" (DTMF) is a method of signaling that facilitates the transportation of signaling through the public telecommunications network, shortening call set-up time. TerraCom Wireless handsets are "DTMF" capable;

3.       Single-party service or its functional equivalent. "Single-party wireless service" is a dedicated message path for the length of a subscriber's particular transmission. TerraCom Wireless provides customers with single-party access for the duration of every call a subscriber makes that is provided by TerraCom Wireless. TerraCom Wireless does not provide multi-party or party line service;

4.       Access to emergency services. "Access to emergency services" is a service available to TerraCom Wireless subscribers that allows a subscriber to call to emergency services through a Public Service Access Point (PSAP) operated by the local government;

5.       Access to operator services. "Access to operator services" is defined as having access to any automatic or live assistance to a consumer to arrange for billing or completion, or both, of a telephone call;

6.       Access to interexchange service. "Access to interexchange service" is defined as the user of the telecommunication service having access to complete a long distance call or a toll call;

7.       Access to directory assistance. "Access to directory assistance" is defined as access to a service that includes making available to customers, upon request, information contained in directory listings; and

8.       Toll limitation for qualifying low-income consumers. "Toll limitation" TerraCom Wireless qualifying subscribers have the option to use their wireless service to complete a long distance call or toll call in an amount of service that limits the amount of toll service to which the subscriber has already paid.

 

Service Type in NLAD	Definition
Voice (mobile or landline)	Subscriber receives only voice-supported service
Broadband	Subscriber receives only broadband-supported service
Bundled-Voice	Subscriber receives both voice and broadband service but only the voice component meets the minimum service standards
Bundled-Broadband	Subscriber receives both voice and broadband service but only the broadband component meets the minimum service standards
Bundled-Voice and Broadband	Subscriber receives both voice and broadband service and both the voice and broadband components meet the minimum service standards

 

Annual Recertification, Verification, or Termination of Lifeline Programs

Subscribers participating in the TerraCom Wireless lifeline program will be required to re-certify, on an annual basis, their qualification to continue to participate in lifeline programs.   Recertification is performed by the National Verifier (NV Link: https://nv.fcc.gov/lifeline or NV Cust Service: (800)234-9473) in all states except Texas (Solix Cust Service: (800) 899-6078) based on the appropriate state or federal recertification or verification requirements. TerraCom Wireless (TerraCom, Inc.) reserves the right to determine, at its sole discretion, if a subscriber meets the annual recertification or verification requirements and if the subscriber fails to re-qualify for lifeline service. If TerraCom Wireless is unable to recertify or verify the required lifeline qualifications the subscriber will be deemed ineligible to further participate in TerraCom Wireless lifeline programs. The subscriber's free minute plan will be discontinued in favor of a new plan to be chosen by the subscriber.  The subscriber will be eligible to choose from any then available plan under the applicable terms and conditions for that plan.

TerraCom Wireless reserves the right to cancel or suspend, without notice, a subscriber's account for any fraudulent related reasons or upon the request of any state or federal authority's request. TerraCom Wireless subscribers have the ability to terminate from the lifeline program for any reason. Subscribers who choose to terminate from the lifeline program are required to send notice of termination in writing to the address below or by fax. Upon termination from the program, subscribers will no longer receive free minutes included each month and will be required to re-qualify for lifeline  qualification if they choose to enroll with another TerraCom Wireless lifeline program. 

Please send all termination requests (include name, wireless number, and identity related information) to:

TerraCom, Inc.
Attn: Disconnect Department
P.O. Box 13006
Oklahoma City, OK 73113-1006

Or fax to:
1-877-388-1083

Non-Usage

The FCC has amended its rules to include outbound text messaging and Broadband as approved forms of usage.  They have also shortened the non-usage period from 60 to 30 days, along with a corresponding reduction in the time allotted for TerraCom to notify their subscribers of possible termination from 30 to 15 days.  Under this scheme, TerraCom must notify subscribers of possible termination on the 30th day and terminate service if, during the subsequent 15 days, the subscriber has not used the service.  This means the subscribers has a total of 45 days in which to demonstrate “usage”.

 
An account will be considered active if during any 30-day period the authorized subscriber does at least one of the following:

      • Makes a monthly payment
      • Purchases minutes from TerraCom to add to an existing  pre-paid Lifeline account
      • Completes an outbound call
      • Answers an incoming call from anyone other than TerraCom, its representative, or agent
      • Affirmatively responds to a direct contact (text included) from TerraCom confirming that he or she wants to continue service

      • Broadband (data)

      • Outbound text messaging

Affordable Connectivity Program Terms & Conditions

 TerraCom Inc., d/b/a MaxSip Tel

Beginning January 2, 2023 an ending June 30, 2024 get 15GB of data for 6 months when you signup for ACP from TerraCom, Inc. d/b/a MaxSip Tel regardless of which great ACP plan is offered in your area!    If you also signup for Lifeline from TerraCom, Inc d/b/a MaxSip Tel youll get 20 GB!      6 months from your anniversary date you service will automatically roll back to the plan available in your area see our Terms and Conditions for details.

Please read these TerraCom, Inc Affordable Connectivity Program (“ACP”) Terms and Conditions of Service (“Agreement”) carefully. This Agreement is legally binding between you and TerraCom, Inc and becomes effective when you opt-in or enroll into TerraCom, Inc Wireless’s ACP service, use the TerraCom, Inc ACP service, or make a change to your account. These terms and conditions contain important information about your legal rights and require that certain disputes be resolved through Arbitration instead of a court trial. TerraCom, Inc reserves the right to change or modify this Agreement at any time and at its sole discretion. Any changes or modifications to this Agreement will be binding upon you, once posted on the TerraCom, Inc website at terracomwireless.com. You should check the TerraCom, Inc website regularly for updates to this Agreement.  

 The Service Agreement

The service agreement consists of this Agreement, the TerraCom, Inc General Terms and Conditions of Service, and the TerraCom, Inc ACP Terms and Conditions of Service if the subscriber is enrolled in the ACP program, and any other policies or documents referenced herein or therein. To the extent there are conflicts, the order of precedence is as follows: (1) this Agreement, (2) the ACP Terms and Conditions of Service, and (4) the General Terms and Conditions of Service.  

 The ACP is a Federal Communications Commission (“FCC”) benefit program launched on December 31, 2021, and designed to help make broadband more affordable for struggling households. The ACP will provide a discount of up to$30 per month towards broadband service for eligible households or up to $75per month for households on Tribal lands, as defined by FCC rules. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The ACP is limited to one monthly service discount and one device discount per household. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. The ACP benefit is subject to consumer eligibility, provider participation, product availability, and approval by the FCC and its ACP administrator, the Universal Service Administrative Company (USAC). This discount is provided each month the customer maintains ACP services and eligibility.  

 By applying or subscribing to TerraCom, Inc Services supported by the ACP, you authorize Terracom, Inc and its contracted partners, for the purpose of applying for, determining  eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to  collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP  program, full name, full residential address, date of birth, last four digits of social security  number, telephone number, eligibility criteria and status, the date on which the ACP service  discount was initiated and (if applicable)terminated, ACP connected device distribution date/ type/make and model/status, usage status and other compliance requirements, the amount of support being sought Eligibility: To qualify for enrollment in the ACP, a person applying for ACP service,  or “applicant,” must meet specific eligibility requirements and have a service address in a  location where TerraCom, Inc is authorized to offer ACP service as an approved Broadband  Service Provider.  

Qualification

 Here are the ways your household can qualify for the Affordable Connectivity Program (ACP):

 ·      Based on your household income

·      If you or your child or dependent participate in certain government assistance programs

·      If you or anyone in your household already receives a Lifeline benefit

 Based on Your Income

 You are eligible for the ACP if your income is 200% or less than the Federal Poverty Guidelines (see the table below). The guideline is based on your household size and state.

 The table below reflects the income limit by household size, which is 200% of the 2022 Federal Poverty Guidelines.

Household Size	48 Contiguous States, D.C., and Territories	Alaska	Hawaii
1	$29,160	$36,420	$33,540
2	$39,440	$49,280	$45,360
3	$49,720	$62,140	$57,180
4	$60,000	$75,000	$69,000
5	$70,280	$87,860	$80,820
6	$80,560	$100,720	$92,640
7	$90,840	$113,580	$104,460
8	$101,120	$126,440	$116,280
For each additional person, add:	$10,280	$12,860	$11,820

 

You may have to show proof of income, like a tax return or three consecutive pays stubs, when you apply for the ACP.

Federal Assistance Programs

You are eligible for the ACP if you (or someone in your household) participate in one of these programs:

 ·      Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps

·      Medicaid

·      Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)

·      Supplemental Security Income (SSI)

·      Federal Public Housing Assistance (FPHA) (including Housing ChoiceVoucher (HCV) Program (Section 8 Vouchers), Project-Based Rental Assistance(PBRA)/202/811, Public Housing, and Affordable Housing Programs for American Indians, Alaska Natives or Native Hawaiians)

·      Veterans Pension and Survivors Benefit

·      Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S. Department of Agriculture (USDA) Community Eligibility Provision schools

·      Received a Federal Pell Grant in the current award year

You may need to show a card, letter, or official document as proof that you participate in one of these programs when you apply for the ACP.

Tribal Assistance Programs

If you live on qualifying Tribal lands, you are eligible for the ACP if your household income is at or below 200% of the Federal Poverty Guidelines, or if you (or someone in your household) participate in:

 

·      Any of the federal assistance programs listed above

·      Bureau of Indian Affairs General Assistance

·      Head Start (only households meeting the income qualifying standard)

·      Tribal Temporary Assistance for Needy Families (Tribal TANF)

·      Food Distribution Program on Indian Reservations

 

You may have to show proof of participation, like a benefit letter or official document, when you apply for the ACP.  

If You Already Receive a Lifeline Benefit

ACP is a Federal Communications Commission program to help make communications services more affordable for low-income consumers. If you currently receive a ACP benefit, you automatically qualify for the ACP, and you can receive both benefits at the same time. You can apply your ACP benefit and your ACP benefit to the same or separate services. Talk to your internet company to learn how to start receiving ACP discounts.

Qualify Through Your Child or Dependent

Any member of your household can make your household eligible if they participate in one of the programs above. For example, if your child or dependent participates in the Free and Reduced-Price School Lunch Program or is enrolled in a USDA Community Eligibility Provision school, your household qualifies for the ACP benefit.

Your eligibility to participate in the ACP will be determined by the National Verifier, which is administered by USAC, and/or a State Administrator.  

New applicants must complete an ACP application and certification form and may need to provide supporting documentation verifying they meet the eligibility requirements to participate in the ACP.  

New ACP customers who are enrolled in TerraCom, Inc ACP services will receive one (1) SIM Card enabling the user to access the TerraCom, Inc network with a compatible GSM device.  ACP Participants may also qualify for a one-time discount of up to $100 on a connected device. If the participant has not yet received their one-time discount, they may receive one (1) broadband enabled Connected Device provided by TerraCom, Inc in accordance with its Handset Policy and the ACP guidelines.

 

One ACP Discount Per Economic Unit Rule

ACP support is limited to one economic unit per household and consists of broadband service. An economic unit is defined, for purposes of the ACP, as any individual or group of individuals who live together at the same address and share income and expenses. An economic unit is not permitted to receive ACP benefits from multiple providers. Violation of the one benefit per economic unit rule constitutes a violation of the federal rules and will result in de-enrollment from the ACP and potentially prosecution by the United States government. You consent to have your personal identification information, including name, telephone number and address shared with USAC and/or its agents to confirm that neither you nor your household receive more than one ACP benefit. If you or any member of your family unit receives ACP Assistance from any other telephone company or broadband internet provider, you consent to have your benefit transferred to TerraCom, Inc.  

ACP Benefit Availability

The ACP benefit is subject to funding availability from the FCC. Should the FCC announce that funding is no longer available, TerraCom, Inc will attempt to provide you with a 30-day notice that it will discontinue its ACP-supported service. At the conclusion of the ACP, customers may choose to pay the applicable un-discounted rate plus applicable fees and taxes for one of our service plans available at that time.

Consent to Disclosure of Information

By completing the TerraCom, Inc ACP application, you consent to the release of your information (including financial information) to our designated agent for the administration of your service with TerraCom, Inc. This consent survives the termination of this Agreement. You further authorize TerraCom, Inc to discuss with or access information from state or federal agency representatives concerning your eligibility for and participation in the ACP. TerraCom, Inc reserves the right to review your eligibility status at any time and require you to provide TerraCom, Inc with written documentation of either your household’s income or your participation in a qualifying federal program or state program.  

National Lifeline Accountability Database (NLAD)

Applicants who apply for ACP benefits will be automatically submitted to theNLAD database upon enrollment in any state that requires the use of the NLAD database. Applicants name, address, date of birth, and social security number will be submitted to NLAD during the application process. Applicants address will be confirmed as valid. Applicants’ personal identity will be checked.Applicants will be screened to determine if they are already receiving an ACP benefit through another provider. If the subscriber is being provided a benefit with another provider, TerraCom, Inc will transfer their benefit to TerraCom, Inc with the subscriber’s consent.

Activation of Service

Upon enrollment in the TerraCom, Inc' ACP services, if you are a new applicant, you will receive the device you selected during enrollment (Tablet, Mobile Device, Hot Spot),delivered to your home address noted in the application, or if you apply at are tail location, the device will be given to you after the enrollment and approval process. Placing an outbound call, sending a text, using data, or confirming that you want to activate your service will activate the TerraCom, Inc ACP service. You must accept the TerraCom, Inc telephone number assigned to your TerraCom, Inc account at the time of activation and you will acquire no proprietary interest in any number assigned to you. The number assigned to your TerraCom, Inc account at the time of activation will not be changed for any reason unless required by a carrier, or in instances where a number change would alleviate harmful or harassing situations. You may not select a number to be assigned to your TerraCom, Inc service unless otherwise specified in the TerraCom, Inc General Terms & Conditions. You may choose to port your telephone number (if applicable) to TerraCom, Inc once your ACP application has been approved. Contact customer service for more details at 1-888-716-8880.

Account Activity Requirement

You must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from TerraCom, Inc at least once during any 30-day period to continue receiving your benefit.

Maintaining Eligibility and Service

You will receive ACP service from TerraCom, Inc if you continually meet the ACP eligibility requirements and the program remains active. If TerraCom, Inc believes you are not eligible for ACP service, we will notify you that your ACP service will be cancelled. You will have 30 days to respond to the termination notice. If you do not demonstrate continued eligibility, service will be cancelled, you will lose any remaining services and will no longer receive service. If you no longer qualify for the ACP discount, you must notify TerraCom, Inc within thirty (30) days of this fact to be removed from the program.

ACP is non-Transferrable

Eligibility for the ACP benefit is personal to you. You may not transfer, to any third party, any of your rights or benefits received under the TerraCom, Inc service, including but not limited to, any voice minutes or broadband data received under TerraCom, Inc service funded by the ACP.

Monthly Service Period

The period in which usage of your service is authorized lasting for a period of up to thirty (30) days beginning on (i) the date your TerraCom, Inc account became  active; (ii)the date you placed or received the initial service transaction on your TerraCom, Inc  account; (iii) the receipt of the allotment of TerraCom, Inc rate plan airtime; (iv) the purchase or  addition of TerraCom, Inc airtime, or (v) the date you were determined to be eligible for the TerraCom, Inc plan, whichever can be conclusively determined by TerraCom at its sole discretion, and concluding thirty (30) days later. TerraCom, Inc airtime will be added to your account on the first day of each Service Period, also known as your Anniversary Date, in accordance with your rate plan as long as the subscriber maintains eligibility for ACP service.  

Monthly Service End Date

The last day of your TerraCom, Inc Monthly Service Period, occurs up to thirty (30) days from yourAnniversary Date. Service End Date can be calculated  from (i) the date your TerraCom, Inc account became active; (ii) the date you placed or received the initial airtime transaction on your TerraCom, Inc account; (iii) the receipt of the monthly allotment of TerraCom, Inc airtime; (iv) the purchase or addition of a TerraCom airtime card, or (v) the date you were determined to be eligible for a TerraCom, Inc  ACP service plan, (vi) the date your ACP benefit was removed by you or that de-enrollment  based on ACP rules occurred, whichever can be conclusively determined by TerraCom, Inc at its sole discretion. 

Rates, Usage and Included Allotments

While you are enrolled in TerraCom, Inc's ACP-supported services, you will receive an allotment of data provided by TerraCom, Inc each month as long as you remain eligible for the ACP.

 

Service Plan Options 

The ACP discount may be applied to any available TerraCom, Inc service plan. Service plans are posted on TerraCom, Inc's website at https://www.terracomwireless.com/acp-plans/. Not all plans are available in all states.

Unlock Device Policy 

Some devices provided by TerraCom, Inc may be locked to the underlying carrier of your selected service plan. In these instances, TerraCom, Inc does not have the ability to unlock your device.  You will be able to use the device on the network of the carrier the device is locked to, but TerraCom, Inc will not be able to unlock the device to be used on a different carrier’s network.  

Termination Rights 

TerraCom, Inc reserves the right to cancel the enrollment of any customer and/or permanently deactivate any customer’s TerraCom, Inc service for fraud, misrepresentation, or other misconduct as determined solely by TerraCom, Inc. While utilizing TerraCom, Inc's ACP services, a customer shall not be permitted to sell, rent, give away or in any way allow another person to use their TerraCom, Inc ACP services. If you have any questions, concerns, comments, or complaints regarding the TerraCom, Inc ACP services, offerings, or products, please call TerraCom, Inc Customer Care at 1-888-716-8880 or 611 from your TerraCom, Inc service. You may also contact your State's Public Service Commission/ Public Utility Commission.  

Cancellation 

You are free to cancel your TerraCom, Inc ACP services at any time. After your first use, however, you will receive no refunds on any equipment, including purchased devices or any unused funds in your account. Monthly Service Fees are non-refundable. You may cancel your account or change your rate plan by dialing 611 from your TerraCom, Inc device. You will lose access to your phone number immediately after your account has been de-enrolled from the ACP and your TerraCom, Inc account deactivated.

Questions or Complaints 

For more information about the ACP or for other questions or complaints, you can call us at 611 or 1-888-716-8880. Unresolved questions or complaints may be directed to your local Public Utilities